XFINITY / COMCAST ~ Shocking Lack of Service Continues!

I have been sick so i haven't been able to force myself to post about what has happened.  The equipment never did arrive (SHOCKING)  When i called XFINITY / COMCAST  i was told that a technician could bring the equipment to my home and install it! We made an appointment for 2/8/12 for 2-4 PM. When Paul the poor technician arrived of course he did not have the equipment on his truck and said that the warehouse did not have any.  A PRIMAL SCREAM welled up inside of my daughter and I. Of course he didn't have one ~ why would anything that XFINITY / COMCAST  promise actually come to pass?????  Paul instead installed a more powerful modem and separate wireless router & had the service charge waved (we will see if this actually shows up on the next bill)) Stay tuned for the continued misadventures of a unhappy XFINITY / COMCAST customer.

XFINITY / COMCAST = SUB STANDARD CUSTOMER SERVICE

Well it is Feb 3, 2012 & the equipment that was promised to arrive at our home on 2/1/12 still has not arrived.  Why would XFINITY / COMCAST break their coveted streak of not delivering the service that they advertise.

I am so glad that our home security system are NOT connected to this substandard company!!

SHOCKER ~ XFINITY / COMCAST did not keep their promise!!!!!

Well as i suspected I have not received the combination cable modem & wireless router today as I was promised by Chaz in the "Signature Customer Service" technology department of XFININTY / COMCAST in Houston.

He said that they would send it to us priority UPS (2 day delivery) and wave the $29 fee for the service. WOW Chaz did me such a favor didn't he?  Its 4:25 PM on day 2 the last UPS truck has already passed out home and as usual the XFINITY / COMCAST employee promise of service was not kept.

I woke up sick this morning so I have been home & awake waiting for the delivery.  Because I am sick I do not have the mental fortitude to deal with the quagmire of a phone interaction with the "Signature Customer Service" department of XFINITY / COMCAST  today.  Maybe tomorrow I will be able to steel myself for the onslaught of spin i will receive when I call them.  Stay tuned........