Well as i suspected I have not received the combination cable modem & wireless router today as I was promised by Chaz in the "Signature Customer Service" technology department of XFININTY / COMCAST in Houston.
He said that they would send it to us priority UPS (2 day delivery) and wave the $29 fee for the service. WOW Chaz did me such a favor didn't he? Its 4:25 PM on day 2 the last UPS truck has already passed out home and as usual the XFINITY / COMCAST employee promise of service was not kept.
I woke up sick this morning so I have been home & awake waiting for the delivery. Because I am sick I do not have the mental fortitude to deal with the quagmire of a phone interaction with the "Signature Customer Service" department of XFINITY / COMCAST today. Maybe tomorrow I will be able to steel myself for the onslaught of spin i will receive when I call them. Stay tuned........
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