XFINITY / COMCAST ~ Shocking Lack of Service Continues!

I have been sick so i haven't been able to force myself to post about what has happened.  The equipment never did arrive (SHOCKING)  When i called XFINITY / COMCAST  i was told that a technician could bring the equipment to my home and install it! We made an appointment for 2/8/12 for 2-4 PM. When Paul the poor technician arrived of course he did not have the equipment on his truck and said that the warehouse did not have any.  A PRIMAL SCREAM welled up inside of my daughter and I. Of course he didn't have one ~ why would anything that XFINITY / COMCAST  promise actually come to pass?????  Paul instead installed a more powerful modem and separate wireless router & had the service charge waved (we will see if this actually shows up on the next bill)) Stay tuned for the continued misadventures of a unhappy XFINITY / COMCAST customer.